Infotelecom joins the Consumer Arbitration System of the Balearic Islands

At Infotelecom, we continue to strengthen our commitment to transparency, trust and the protection of our customers. For this reason, we have joined the Consumer Arbitration System through the Consumer Arbitration Board of the Balearic Islands.

This adhesion represents an important step in reinforcing our relationship with consumers, offering an official, impartial and out-of-court channel for resolving possible consumer disputes related to our telecommunications services, connectivity, telephony and technology infrastructure.

What is the Consumer Arbitration System?

The Consumer Arbitration System is an official mechanism that allows disagreements between consumers and companies to be resolved without having to go directly to court.

Its purpose is to offer a more agile, simple and accessible solution when a consumer complaint arises. It is a system based on impartiality, trust and the willingness of participating companies to submit to this procedure as an additional guarantee for their customers.

For consumers, this system represents a channel for protection and security. For companies, it is a sign of responsibility, transparency and commitment to clear and effective customer care.

What does it mean for Infotelecom to be a member?

The adhesion of Infotelecom to the Consumer Arbitration System means that our company accepts to be part of this official mechanism for resolving consumer disputes.

In the resolution issued by the Consumer Arbitration Board of the Balearic Islands, the public offer of adhesion submitted by Infotelecom Networks, SL is accepted, and the company is granted the official mark as a member of the Consumer Arbitration System.

This adhesion is granted for an indefinite period and includes the activities carried out by Infotelecom under the same tax identification number, trade name or brand.

For our customers, this provides an additional guarantee: in the event of a consumer-related disagreement, there is an official channel available to try to resolve the situation impartially and without the need to initiate ordinary court proceedings.

An official mark of trust

As a member company, Infotelecom will include the official Consumer Arbitration System mark in its communication channels and commercial documentation addressed to consumers.

This mark may appear on our website, general terms and conditions, contracts, information leaflets, quotations, posters and other commercial materials.

Its presence clearly identifies that Infotelecom is part of the Consumer Arbitration System and maintains an active commitment to transparency and the protection of consumers.

Commitment to transparency and customer care

At Infotelecom, we know that trust does not depend only on offering a good internet connection, a reliable phone system or advanced technology services. Trust is also built through the way we support our customers, resolve incidents and respond whenever a question or disagreement arises.

That is why this adhesion reinforces our way of understanding service: close, clear and focused on the long term.

We work every day to offer telecommunications solutions in the Balearic Islands and technology infrastructure with a high level of commitment, both for private customers and businesses. Our adhesion to the Consumer Arbitration System allows us to continue building a more transparent and secure relationship with our customers.

Infotelecom services in the Balearic Islands

Infotelecom offers connectivity, telephony and technology infrastructure solutions in the Balearic Islands, with services designed for homes, professionals and companies.

Our services include:

• Fibre optic internet and connectivity for private customers and businesses.
• Fixed and mobile telephony.
• Phone systems and IP voice solutions.
• Cloud services.
• Virtual and dedicated servers.
• Housing and data centre hosting.
• Backup and storage.
• VPN and secure connection between sites.
• Technical support and business solutions.

Our commitment is based on offering technology, owned infrastructure and local support from the Balearic Islands, helping our customers with their connectivity, communications and digital service needs.

An additional guarantee for our customers

Adhesion to the Consumer Arbitration System is a way to reinforce our responsibility as a company and to offer an additional guarantee to those who place their trust in Infotelecom.

This step forms part of our commitment to continuously improving our processes, our communication and our customer care, especially in a sector where trust, clarity and responsiveness are essential.

At Infotelecom, we continue working to offer telecommunications services, connectivity, telephony, cloud, servers, housing, backup and technical support with proximity, transparency and commitment to the people and companies of the Balearic Islands.

Infotelecom, a company adhered to the Consumer Arbitration System

With this adhesion, Infotelecom reaffirms its commitment to a service model based on trust, responsibility and the effective resolution of possible incidents.

We will continue to include the official Consumer Arbitration System mark in our commercial materials and communication channels, in accordance with the adhesion resolution.

Infotelecom Networks, SL is a company adhered to the Consumer Arbitration System of the Balearic Islands with mark number 1765.

Because for Infotelecom, offering technology also means offering security, clarity and trust.